ku95 Privacy Policy

1 Introduction

ku95 is an online gaming and betting platform that operates for users in Bangladesh. We hold the privacy of our users in the highest regard and are committed to keeping their personal information secure. This policy has been created to ensure full transparency about how your information is managed.

This privacy policy applies to all of ku95's services, website, mobile applications, and other digital channels. If you do not agree with any term of this policy, please refrain from using our platform.

2 Types of Personal Information

When registering and using services on the ku95 platform, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID number or passport details (for identity verification).
• Contact Information: Email address and mobile number.
• Financial Information: Transaction history, deposit and withdrawal records, bKash / Nagad / Rocket / Upay account details (for payment processing).
• Account Information: Username, password (in encrypted form), account preferences, and security settings.
• Gaming Information: Game history, betting records, win/loss figures, and bonus usage details.
• Technical Information: IP address, device type, browser information, operating system, and cookie data.

3 Automatically Collected Information

When you use the ku95 platform, certain information is collected automatically. This includes:

• Log Data: Server access times, page visit information, and error logs.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies.
• Usage Information: Which features you use, how long you spend on the platform, and which pages you visit most.
• Location Information: Approximate geographic location (at country/city level) via IP address.

4 Purposes of Data Use

ku95 uses the information collected about you for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account; ensuring login security.
• Financial Transactions: Processing deposits and withdrawals, maintaining transaction records, and preventing fraud.
• Service Improvement: Analyzing platform performance, developing new features, and improving the user experience.
• Customer Support: Resolving your issues, handling complaints, and facilitating communication with the support team.
• Bonuses and Promotions: Providing eligible bonus offers, VIP benefits, and personalized promotions.
• Responsible Gaming: Identifying unusual gaming behavior to ensure responsible gaming.
• Legal Compliance: Complying with applicable legal obligations and fulfilling responsibilities to regulatory authorities.

5 Sharing Information with Third Parties

ku95 may share your information with third parties in specific circumstances. However, this is always done for limited and controlled purposes:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology Partners: Companies providing server hosting, data analytics, or security services — these receive only contractually limited information.
• Legal Authorities: Information may be disclosed where there is a legal obligation arising from a court order, legal process, or valid government request.
• Fraud Prevention: Information may be provided to relevant agencies to assist in investigations related to account fraud or money laundering.

Outside of the above cases, we do not share your personal information with any third party without your prior consent.

6 Security Technologies and Practices

ku95 has adopted industry-standard security measures to keep your personal information safe. Our data protection framework is as follows:

• SSL Encryption: All data transmitted on our platform is encrypted using SSL (Secure Sockets Layer) technology.
• Password Hashing: Your password is never stored directly — only a cryptographic hash is stored.
• Firewall and Intrusion Detection: Advanced firewalls and a real-time intrusion detection system are active.
• Two-Factor Authentication (2FA): Two-factor authentication is available for sensitive actions on your account.
• Regular Security Audits: Our systems are regularly tested through independent security audits.
• Restricted Access: Only authorized personnel can access user data, and all such access is logged.

Please keep in mind that no method of transmitting or storing information on the internet is 100% secure. We strive for the highest level of protection, but we cannot guarantee absolute security.

7 About Cookie Use

Cookies are small text files stored in your browser or on your device. ku95 uses the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining your login session. Without these, the service will not work properly.
• Functionality Cookies: Used to remember your preferences and settings, such as language preference or interface settings.
• Analytics Cookies: Used to analyze platform usage and improve service quality. This information is generally analyzed in aggregated form.
• Security Cookies: Used to detect fraudulent activity and help protect your account.

You can control or refuse cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.

8 How Long Information Is Retained

ku95 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• Active Account: All necessary information is retained for as long as your account remains active.
• Financial Records: All financial transaction information is retained for a specified period in accordance with legal obligations.
• After Account Closure: Even after an account is closed, some information may be retained for a specified period for legal reasons.
• Session Data: Temporary session information is deleted immediately after logout or when the session ends.

Once the necessary period has passed, we securely delete or anonymize your information so that your identity cannot be identified.

9 Your Rights Regarding Personal Information

ku95 respects and helps you exercise the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: You may request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances, you may request that your personal information be deleted (though legal obligations may apply).
• Right to Restrict Processing: In some cases, you may request that the processing of your information be restricted.
• Right to Data Portability: You may request a copy of the information we hold about you in a structured format.
• Right to Object: You have the right to object to certain types of processing of your information.

To exercise any of these rights, please contact our support team via live chat or email. We will process your request as quickly as possible.

10 Information Relating to Minors

ku95 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

Age verification at the time of registration is mandatory. If we are informed or independently identify that information belonging to a minor has entered our system, that information and the associated account will be closed immediately.

11 Privacy Policy Updates

ku95 may change or update this privacy policy from time to time. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of the page will be changed.
• For important changes, registered users will be notified by email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We recommend that you visit this page regularly and stay updated about any changes.

12 Relationship with Other Policies

This privacy policy should be read together with our other policies:

• Terms & Conditions: The overall terms for using the platform. Read →
• Responsible Gaming: Guidelines for safe and healthy gaming habits. Read →
• FAQ: Common questions and answers. Read →